Privacy Policy

1. Introduction

Welcome to HumFive. Our mission is to connect you with real-world events, sports, and communities in your city. This Privacy Policy details how we collect, use, and safeguard your data to provide a safe, location-based social experience, in strict accordance with App Store and Google Play Console developer policies.

2. Information Collection

To provide our services, we collect data you share directly and data generated through app usage:

• Profile Information: Name, email, phone number, date of birth, and profile images.
• User-Generated Content (UGC): Messages, event RSVPs, comments, and group posts.
• Device & Network Data: IP address, device IDs, OS versions, and crash analytics for app performance monitoring.

3. Cookies & Location Info

Because HumFive connects you to local offline events, location data is a core function.

• Foreground Location: We collect precise device location while the app is open to display nearby sports arenas, event venues, and meetups.
• Background Location (Optional): If explicitly permitted, we track approximate location in the background to send push notifications regarding nearby friends or imminent event start times.
• Cookies: We use standard cookies and tracking pixels on our web platform to manage sessions and analyze user traffic.

4. Your Rights & CCPA/CPRA

Under the California Consumer Privacy Act (CCPA) and similar global privacy frameworks, you have specific rights regarding your personal data:

• Right to Know: You may request a copy of the specific personal data we have collected about you.
• Right to Correct: You may update inaccurate personal information in your profile settings.
• Right to Delete: You may request complete erasure of your data (detailed in Section 8).

5. Artificial Intelligence

HumFive utilizes automated and Artificial Intelligence systems to enhance user experience and safety. AI is used strictly to curate event recommendations based on your preferences and for automated moderation to flag inappropriate language, spam, or abusive behavior in user chats.

6. Third Party & Transfers

We do not sell your personal data. We only share necessary data with trusted third-party service providers (such as AWS for hosting, Razorpay/Stripe for ticketing, and Firebase for push notifications) strictly for the purpose of operating the HumFive platform. All third parties are bound by strict data processing agreements.

7. Opt-Out Rights

You may opt out of non-essential data collection. You can unsubscribe from marketing emails via the "Unsubscribe" link at the bottom of our emails. Additionally, you can disable push notifications and targeted event alerts directly within the app's Account Settings menu.

8. Retention & Deletion

We retain your data only as long as you have an active account. You maintain full control over your data lifecycle.

Upon deletion, all profile data, chat history, and location tracking history are permanently purged from our active databases within 30 days. Certain transactional records (e.g., ticket purchases) may be retained up to 7 years strictly for tax and legal compliance.

9. Children (Age Policy)

10. Security & Breaches

We protect your data using industry-standard encryption (HTTPS/TLS in transit, AES-256 at rest). In the unlikely event of a data breach that compromises your personal information, we will notify affected users via email and in-app notification within 72 hours of discovering the breach, outlining the incident and the steps we are taking to secure our systems.

11. Changes & Consent

By continuing to use HumFive, you consent to this Privacy Policy. We reserve the right to update this policy as necessary. When material changes are made, we will notify you via an in-app alert or email prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the latest revision.

12. Contact Us, Interactions & Issue Resolution

We are dedicated to maintaining a safe, respectful environment for all offline and online interactions.

User Interactions & Moderation (UGC Policy)

HumFive relies on User-Generated Content (chats, group posts). We strictly prohibit harassment, hate speech, explicit content, and spam. To ensure safety, users have direct tools to resolve issues with others:

• Block Users: You can permanently block any user from interacting with you via the "Block" button on their profile or inside your chat.
• Report Users/Events: If a user violates our Terms, use the in-app "Report" function. Our moderation team reviews all reports within 24 hours. Offending users will be temporarily suspended or permanently banned from the platform.

Contact & Support

If you have questions about this policy, require data assistance, or need to escalate an issue regarding user behavior or event disputes, please contact us:

• Email: support@humfive.com or privacy@humfive.com
• In-App Support: Go to Profile > Help & Support